These general conditions of sale apply to the seller "SPRL Suranné", a company governed by Belgian law, exclusive holder of the Bonjour brand and to the buyer. The site, apart from the dedicated professional space, is only reserved for sale to individuals for personal use. Resale and rental on a professional basis are not authorized unless authorized by Bonjour.
These conditions are applicable to the sale of any product on the site www. bonjour-e-shop.com. The site is only reserved for sale to individuals.
The buyer places his Order through the online site www. bonjour-e-shop.com. The Order process consists of several successive steps. Once the selection of products has been made, and the shopping cart has been validated, the client must: clearly identify the products selected with the color options, sizes, etc. indicated on the site; indicate the quantities requested; identify themselves either by entering their strictly personal email address and password, or by mentioning all the information usually requested for online registration; clearly indicate the information required for delivery. This concerns in particular the precise delivery address as well as any accessibility restrictions at the place of delivery (building, floor, digicode, etc.); indicate the delivery method chosen; finally, indicate the method of payment chosen. We do not accept payment by Paypal. The end-user client must proceed to the payment of his Order on the secure interface, which will formalize in a firm and definitive manner the sales contract which binds him to SPRL Suranné.
Order Confirmation:An e-mail is automatically sent to the client to confirm the Order taking provided that the e-mail address indicated in the registration form does not contain an error.
Price and payment:
The prices including VAT displayed at the time of the shopping cart are only indicative and may vary according to the final destination and the Size . Depending on the country of delivery, there may be a small VAT differential for European Union countries . These prices are exclusive of preparation and shipping costs. A transport package will be calculated according to the delivery address entered. The price of the items indicated at the time of the validation of the Order in the payment page is the final price including all taxes (except customs duties excluding European Union deliveries).
Taxes and customs duties outside the European Union are the responsibility of the buyer. For South Korea, you can enter your personal customs number in the payment validation screen.
The payment of the Order will be made by credit card or bank transfer. The processing of the Order is in the latter case longer.
The goods will only be delivered upon receipt of the full amount of the Order.
Preparation and shipping costs are specified excluding VAT. VAT is calculated at the time of validation of the Order by the buyer.
The products are delivered to the address indicated by the buyer when Order. It will not be possible to change the delivery address once the Order has been dispatched. Multiple orders for the same recipient will not be combined . The buyer is required to check the condition of the packaging of the goods and its completeness on delivery and to report any damage due to the carrier or omission within 24 hours of receipt of the package.
For professional customers, the shipping costs calculated at the time of the Order are likely to change at the final invoicing taking into account the actual weight, volume, carrier... Bonjour will offer a suitable transport package (with insurance and tracking) but business customers are free to choose their own carrier.
Orders can be shipped to European Union countries. The products are delivered to the address indicated by the Client on the Order. The Client must verify the completeness and conformity of the information he provides to Bonjour . The latter cannot be held responsible for any input errors and the consequences in terms of delay or error in delivery or even in the event of loss. All costs incurred for the return of the Order will be entirely the responsibility of the Client. Bonjour cannot be held responsible for delays in delivery due to errors or disruptions attributable to carriers (including in particular in the event of a total or partial strike, in particular of postal services and means of transport and/or communications).ns).
Responsibility:The seller cannot be held liable for damage resulting from the use of the Internet network such as loss of data, service interruption, computer viruses, intrusions or any other involuntary problems. The seller cannot be held liable for damage resulting from improper use of the purchased item. The photos of the items are the most faithful reproduction of the items sold. The colors may sometimes differ. However, Bonjour ensures that the photo is as close to reality as possible. The lack of conformity denounced by the client within the deadlines and according to the forms specified in articles 14 or 15 will give rise, at our free choice, to the repair of the defective Bien or to its replacement. If repair or replacement proves impossible or disproportionate, we will offer an adequate reduction in price or replacement with a conforming Bien .
Privacy:In accordance with the Data Protection Act of January 6, 1978, the buyer has a right to access, rectify and delete data concerning him. The buyer may send an email to the email address: firstname.lastname@example.org in order to exercise this right.
Intellectual property:All the elements published within this site such as photos, texts, images, videos, graphic charter are protected by the provisions of the intellectual property code and belong to the seller. Likewise, the Bonjour brand is a registered trademark, which remains the full and entire property of the seller..
Force majeure:Neither party will have failed in its contractual obligations, insofar as their execution is delayed, hindered or prevented by a fortuitous event or force majeure. Will be considered as fortuitous event or force majeure any irresistible facts or circumstances, external to the parties, unforeseeable, inevitable, independent of the will of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts. The party affected by such circumstances will notify the other within ten working days following the date on which it becomes aware of them.
Right to retract:
An Order placed cannot be canceled or modified. We ask that you pay close attention when placing the Order as this is a firm commitment to purchase and cannot be changed.
However, and unless otherwise stated in the product sheet, you have the right to return the product(s), without penalty and without giving any reason, within 10 calendar days from the day following delivery of the product. After you notify that you wish to withdraw, you have 10 days to return the product. This period must allow the client to evaluate the purchased product as in a shop window. Return costs are the responsibility of the client.
During this withdrawal period, the client will handle the product and the packaging with care. He will only unpack or use the product to the extent necessary to decide whether he wishes to keep the product or not. If you are returning used, washed, damaged items or incomplete devices (without the original tag attached), Bonjour reserves the right not to refund or apply a discount.
The return address is: Bonjour; rua de Moalde 31; 4465-207 Sao Mamede de Infesta, Portugal
The right of withdrawal does not apply to legal persons and to products purchased by a natural person for professional use.
Items sold on promotion or sales (including products in the "Outlet" and "Solidarity Sale" categories) are not taken back/refunded or exchanged.