Orders are exclusively shipped by TNT or Fedex depending on the geographical area in recycled and reusable Kraft envelopes. It is not allowed to have your orders picked up by your carrier. Preparation and shipping costs are specified excluding taxes. VAT is calculated at the time of validation of the Order by the buyer. You will receive a tracking number upon shipment.
Multiple orders for the same recipient will not be grouped together.
Care must be taken to specify the details of the delivery address at the time of the Order or via the contact form. However, we ask that you do not exceed 32 characters per address line . Shipping labels are edited automatically and overly long addresses are not supported. Failure to comply with this instruction will result in processing delays.
It is the responsibility of the buyer to check that the package delivered is not damaged and/or that no item is missing from the Order. The buyer must notify Bonjour of any irregularity via the contact form within 24 hours from the date of receipt of the package.
Thank you for your cooperation!