Refund policy

An order placed cannot be canceled or modified. We ask that you pay close attention when placing the order as this is a firm commitment to buy and cannot be changed.

However and unless otherwise indicated in the product sheet, you have the right to return the product (s), without penalty and without giving any reason, within 10 calendar days from the day following delivery of the product. After you have notified that you wish to retract, you have 10 days to return the product. This period should allow the customer to evaluate the product purchased as in a window. Return costs are the responsibility of the customer.

During this withdrawal period, the customer will handle the product and the packaging with caution. He will only unpack or use the product to the extent necessary to decide whether he wishes to keep the product or not. If you return used, washed, damaged or incomplete items (without the original tag attached), Bonjour reserves the right not to refund or to apply a discount.

The return address is:Alpi Portugal - Bonjour, Av. José Ramos Maia 130, 4480-575 Touguinhó VCD, Portugal

The right of withdrawal does not apply to legal persons and products purchased by a natural person for professional use.

Items sold in promotion or on sale (including products in the"Outlet"and"Solidarity sale"category) are not returned/refunded, nor exchanged.