Refund policy

An order placed cannot be canceled or modified. We therefore ask that you pay close attention when placing the order as this is a firm commitment to buy and cannot be changed.

However and unless otherwise indicated in the product sheet, you have the right to return the product(s), without penalty and without giving any reason, within 10 calendar days from the day following delivery of the product. After you have notified that you wish to withdraw, you have 10 days to return the product. This period must allow the customer to evaluate the product purchased as in a window. Return costs are the responsibility of the customer.

During this withdrawal period, the customer will handle the product and packaging with caution. He will only unpack or use the product to the extent necessary to decide whether he wishes to keep the product or not. If you return used, washed, damaged, or incomplete devices (without the original tag attached), Bonjour reserves the right not to refund or to apply a discount.

The return address is: rua de Duarte Barbosa 224, 3E; 4150-282 Porto; Portugal.

The right of withdrawal does not apply to legal persons and products purchased by a natural person for professional use.

Items sold in promotion or sale (including products in the"Outlet"and"Solidarity sale"category) are not returnable, refundable, nor exchangeable.