These general conditions of sale apply to the seller “SPRL Suranné”, a company under Belgian law, the exclusive owner of the Bonjour brand, and to the buyer. The site, apart from the dedicated professional space, is only reserved for sale to individuals for personal use. Professional resale and rental are not authorized unless authorized by Bonjour.
These conditions are applicable to the sale of any product on the site www.bonjour-e-shop.com. The site is only reserved for sale to individuals.
The buyer places his order through the online site www.bonjour-e-shop.com. The order process consists of several successive steps. Once the product selection has been made, and the basket has been validated, the customer must: clearly identify the selected products with the color options, sizes, etc. indicated on the site; indicate the quantities requested; identify yourself either by entering your email address and password which are strictly personal to you, or by mentioning all the information usually requested for online registration; clearly indicate the information necessary for delivery. This concerns in particular the precise delivery address as well as any accessibility restrictions of the place of delivery (building, floor, digital code, etc.); indicate the delivery method chosen; finally, indicate the chosen payment method. We do not accept payments by Paypal. The end-user customer must pay for his order on the secure interface, which will firmly and definitively formalize the sales contract which binds him to SPRL Suranné.
Order confirmation:An email is automatically sent to the customer to confirm the order has been taken provided that the email address indicated in the registration form does not contain an error.
Price and payment:
The prices including tax displayed at the time of shopping are only indicative and may vary depending on the final destination and the size.. Depending on the country of delivery, there may be a small VAT differential for European Union countries. These prices exclude preparation and shipping costs. A transport rate will be calculated based on the delivery address entered. The price of the items indicated at the time of validation of the order on the payment page is the final price including all taxes (except customs duties excluding European Union deliveries).
Taxes and customs duties outside the European Union are the responsibility of the buyer. For South Korea, you can enter your personal customs number in the payment validation screen.
Payment for the order will be made by credit card or bank transfer. In the latter case, the processing of the order takes longer.
The goods will only be delivered upon receipt of the full amount of the order.
Preparation and shipping costs are specified excluding tax. VAT is calculated at the time the order is validated by the buyer.
The products are delivered to the address indicated by the buyer when ordering. It will not be possible to change the delivery address once the order has been shipped. Multiple orders for the same recipient will not be grouped together. The buyer is required to check the condition of the packaging of the goods and its completeness upon delivery and to report any damage due to the carrier or omission within 24 hours of receipt of the package.
For professional customers, shipping costs calculated at the time of ordering are likely to change upon final invoicing taking into account the actual weight, volume, carrier, etc. Bonjour will offer an adapted transport package (with insurance and tracking) but professional customers are free to choose their own carrier.
Orders can be shipped to European Union countries. The products are delivered to the address indicated by the Customer on the order form. The Customer must verify the completeness and conformity of the information he provides to Bonjour. The latter cannot be held responsible for possible entry errors and the consequences in terms of delay or delivery error or even in the event of loss. All costs incurred for reshipping the order will be entirely the responsibility of the Customer. Bonjour cannot be held responsible for delivery delays due to errors or disruptions attributable to carriers (including in the event of a total or partial strike of postal services and means of transport and/or communications).ns).
Responsibility:The seller cannot be held liable for damage resulting from the use of the Internet network such as loss of data, interruption of service, computer viruses, intrusions or any other unintentional problems. The seller cannot be held liable for damage resulting from improper use of the item purchased. The photos of the items are the most faithful reproduction of the items sold. Colors may sometimes differ. However, Bonjour ensures that the photo is as close as possible to reality. The lack of conformity reported by the customer within the deadlines and according to the forms specified in articles 14 or 15 will give rise, at our free choice, to the repair of the defective good or its replacement. If repair or replacement proves impossible or disproportionate, we will offer an adequate reduction in price or replacement with a conforming good.
Confidentiality:In accordance with the Data Protection Act of January 6, 1978, the buyer has the right to access and rectify and delete data concerning him. The buyer may send an email to the email address: firstname.lastname@example.org in order to exercise this right.
Intellectual property:All elements published on this site such as photos, texts, images, videos, graphic charter are protected by the provisions of the intellectual property code and belong to the seller. Likewise, the Bonjour brand is a registered trademark, which remains the full and complete property of the seller. .
Force majeure:Neither party will have failed in its contractual obligations, to the extent that their execution is delayed, hindered or prevented by a fortuitous event or force majeure. Will be considered as fortuitous event or force majeure any irresistible facts or circumstances, external to the parties, unforeseeable, inevitable, independent of the will of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts. The party affected by such circumstances will notify the other within ten business days of becoming aware of them.
Right to retract:
An order placed cannot be canceled or modified. We ask that you pay close attention when placing the order as this is a firm commitment to purchase and cannot be changed.
However, unless otherwise indicated in the product sheet, you have the right to return the product(s), without penalty and without giving a reason, within 10 calendar days from the day following delivery of the product. After you have notified that you wish to withdraw, you have 10 days to return the product. This period must allow the customer to evaluate the purchased product as in a shop window. Return costs are the responsibility of the customer.
During this withdrawal period, the customer will handle the product and packaging with caution. He will only unpack or use the product to the extent necessary to decide whether he wants to keep the product or not. If you return used, washed, damaged items or incomplete devices (without the original tag attached), Bonjour reserves the right not to refund or apply a discount.
The return address is: Logis2biz for Bonjour; Travessa Joaquim Dias Salgueiro, 11; 4470-416 Vila Nova da Telha, Portugal
The right of withdrawal does not apply to legal entities and to products purchased by a natural person for professional use.
Items sold on promotion or sales (including products in the "Outlet" and "Solidarity Sale" categories) are not returned/refunded or exchanged.