Preamble:

These general conditions of sale apply to the seller Poetic Harmony - Bonjour located in Porto Portugal and to the buyer. The site is only for sale to individuals.

Object:

These conditions are applicable to the sale of any product on the site www. bonjour-e-shop.com. The site is only for sale to individuals.

Order:

The buyer places his order through the online site www. bonjour-e-shop.com. The ordering process consists of several successive steps. Once the selection of products has been made, and the cart validated, the client must: clearly identify the products selected with the options of colors, sizes, ... indicated on the site; indicate the quantities requested; identify himself either by entering his email address and password, which are strictly personal, or by mentioning all the information usually required for online registration; clearly indicate the information required for delivery. This concerns in particular the precise delivery address as well as any restrictions on the accessibility of the place of delivery (building, floor, digital code, etc.); indicate the chosen delivery method; finally, indicate the chosen method of payment. We do not accept payments by Paypal. The end-user client must pay for his order on the secure interface, which will firmly and definitively formalize the sales contract that binds him to Poetic Harmony Unipessoal LDA, the legal entity that manages the Bonjour brand.

Order confirmation :

An e-mail is automatically sent to the client in order to confirm the order taking, provided that the e-mail address indicated in the registration form does not contain an error.

Price and payment:

All prices are expressed in euros excluding taxes at the time of the cart and all taxes included at the time of the final validation of the order. The prices including all taxes displayed at the time of the cart are only indicative and may vary according to the final destination and the size . The price excluding VAT displayed at the time of the cart is accurate . These prices are exclusive of preparation and shipping costs. A transport fee will be calculated based on the delivery address entered. The price of the items indicated at the time of validation of the order in the payment page is the final price including all taxes (except customs duties excluding European Union deliveries). Payment for the order will be made by Credit Card.

The goods will only be delivered upon receipt of the full amount of the order.

Shipping:

Preparation and shipping costs are specified excluding VAT. VAT is calculated at the time of validation of the order by the buyer.

The products are delivered to the address indicated by the buyer when ordering. It will not be possible to change the delivery address once the order has been shipped. Multiple orders for the same recipient will not be grouped together . The buyer is required to check the condition of the packaging of the goods and its completeness on delivery and to report any damage due to the carrier or omission within 24 hours of receipt of the package.

For professional customers, the shipping costs calculated at the time of the order are likely to change at the final invoicing given the actual weight, volume, carrier ... Bonjour offer a suitable transport package (with insurance and tracking) but professional customers are free to choose their own carrier.

Delivery zone:

Orders can be shipped to countries in the European Union. The products are delivered to the address indicated by the Customer on the order form. The Customer must verify the completeness and conformity of the information he provides to Bonjour . The latter cannot be held responsible for any data entry errors and the consequences in terms of delay or error in delivery or even in the event of loss. All costs incurred for the reshipment of the order will be entirely the responsibility of the Customer. Bonjour cannot be held responsible for delays in delivery due to errors or disruptions attributable to carriers (including in particular in the event of a total or partial strike, in particular of the postal services and means of transport and / or communications).ns).

Responsibility:

The seller cannot be held liable for damage resulting from the use of the Internet network such as loss of data, interruption of service, computer viruses, intrusions or any other unintentional problems. The seller cannot be held liable for any damage resulting from improper use of the item purchased. The photos of the articles are the most faithful reproduction of the articles sold. The colors can sometimes differ. However, Bonjour ensures that the photo is closest to reality. The lack of conformity denounced by the client within the time limits and according to the forms specified in articles 14 or 15 will give rise, at our free choice, to the repair of the defective good or to its replacement. If repair or replacement proves impossible or disproportionate, we will offer an adequate reduction in the price or replacement with a conforming good.

Confidentiality:

In accordance with the Data Protection Act of January 6, 1978, the buyer has the right to access and rectify and delete data concerning him. The buyer can send an email to the email address: bonjour.e.choppe @ gmail.com in order to exercise this right.

Intellectual property:

All the elements published on this site such as photos, texts, images, videos, graphic charter are protected by the provisions of the intellectual property code and belong to the seller. Likewise, the Bonjour brand is a registered trademark, which remains the full and entire property of the seller..

Force majeure:

Neither party will have failed in its contractual obligations, insofar as their execution will be delayed, hindered or prevented by a fortuitous event or force majeure. Will be considered as fortuitous event or force majeure any irresistible facts or circumstances, external to the parties, unforeseeable, inevitable, independent of the will of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts. The party affected by such circumstances will notify the other within ten working days of the date on which it becomes aware.

Right to retract:

An order placed cannot be canceled or modified. We ask that you pay close attention when placing the order as this is a firm commitment to buy and cannot be changed.

However and unless otherwise indicated in the product sheet, you have the right to return the product (s), without penalty and without giving any reason, within 10 calendar days from the day following delivery of the product. After you have notified that you wish to retract, you have 10 days to return the product. This period must allow the client to evaluate the product purchased as in a window. Return costs are the responsibility of the client.

During this withdrawal period, the client will handle the product and the packaging with caution. He will only unpack or use the product to the extent necessary to decide whether he wishes to keep the product or not. If you return used, washed, damaged or incomplete items (without the original tag attached), Bonjour reserves the right not to refund or to apply a discount.

The return address is: Alpi - Bonjour; Av. José Ramos Maia 130, 4480-575 Touguinhó VCD, Portugal

The right of withdrawal does not apply to legal persons and products purchased by a natural person for professional use.

Items sold in promotion or on sale (including products in the "Outlet" and "Solidarity sale" category) are not returned / refunded, nor exchanged.