order
What is the price of each item?
Prices are shown in € with and without taxes (Value Added Tax). For sales within the EU, VAT is based on 23% (Portuguese rate) but will be adjusted at checkout according to the delivery country. For sales outside the EU, prices applied are tax-excluded; taxes and duties may apply in the destination country.
I would like to pay with a voucher or gift card. I want to use a discount code:
To pay for your order (in part or in full) with a voucher or a gift card, simply enter the code in the "Discount code" or "Gift card" field of your shopping cart
Can I cancel my order?
Once placed, an order cannot be canceled or changed. Please pay close attention when placing the order, as it is a firm commitment to purchase and cannot be changed.
Right of withdrawal:
We reserve the right to cancel any order without notice if we believe the goods are not being purchased for personal use.
Is it possible to combine my orders?
It is not possible to combine orders due to our logistical operating method.
Contact us via the contact form and include your order number.
We will do our best to take your request into account but cannot guarantee it.
Can I order by email or phone?
We do not accept orders by email or phone.
Is it possible to reserve an item?
It is not possible to reserve an item.
Will my favorite item be restocked?
We operate with low stock for each item and generally have limited restocking due to the nature of our production - slow with long lead times, sustainable and handmade. However, we are occasionally able to restock certain pieces in small quantities if we have enough leftover fabric.
If you would like to be alerted when an item is back online, simply go to the product page and add it to your wishlist. You will receive an email notification as soon as the item is available again.
Don't forget to check our list of retailers - they may have items in stock that we are out of!
Payments
We accept all major credit cards (Mastercard, Visa, AMEX) as well as Shop Pay, Apple Pay, Google Pay… Except Paypal.
All your order and payment data are transmitted in encrypted form via the SSL protocol from your computer to our banking partner's electronic payment terminal. A closed padlock, the security symbol, appears at the bottom of the page. You can therefore pay online with complete peace of mind; no data is stored.
You can also send us a bank transfer to the account number provided in the confirmation email. This payment method will slightly delay shipment.
Shipping
Do you ship worldwide?
We ship worldwide (with a few exceptions) and exclusively offer premium services from DHL and Fedex, depending on destination and shipping type.
We subsidize part of the cost of this express courier service, but we concede that the cost is still higher than standard EMS postal rates. However, this courier service provides the added assurance of fast delivery thanks to its use of a Bien-developed tracking system. The service provides accurate and frequent information on the location of customers' goods throughout the delivery cycle, which standard postal delivery services do not offer.
You can choose the delivery method available in your country when placing your order. Bonjour reserves the right to change the carrier chosen by the client (DHL or Fedex) provided the service offered is identical.
We are confident that the “Express” shipping option will provide peace of mind for everyone.
Can I change the delivery address?
Once your order is confirmed, we have very little time to update your address. If you noticed an error in your address, you can send us a message with "Urgent" in the subject line to customer@bonjour-e-shop.com as soon as possible, including your order number. We will do our best to process your request but cannot guarantee it. A surcharge may apply if the new address provided is in another country.
If you change your delivery address in your account after placing an order, the new address will only apply starting with your next order.
Unfortunately, it's not possible to change the delivery address for an order that has been shipped. We recommend checking the address before confirming your order, and regularly ensuring the address saved in your account is up to date.
Please contact your local DHL / Fedex office with your tracking number to see if it is still possible to change the delivery address. If the address is incorrect or incomplete, your parcel will be returned to the sender.
Delivery times
Carrier shipping delays are unfortunately beyond our control. In the event of a delay, please check the status of your order using the tracking number that was sent to you in the shipping confirmation email. However, if the shipment status has not been updated for a week, please let us know via the contact form or directly by email at customer@bonjour-e-shop.com and we will file a claim with the carrier.
order tracking
You can track your order using the tracking number provided in your shipping confirmation email.
Taxes and import duties
When do I have to pay customs duties?
For shipments outside the European Union, your order may be temporarily held by customs for clearance.
This may incur customs fees, which will be communicated to you either by customs directly or upon receipt of your parcel. Customs fees are the buyer's responsibility. Bonjour cannot be held responsible for these fees.
For South Korea, you can enter your personal customs number on the payment checkout screen.
We do not provide a certificate of origin but the commercial invoice attached to the shipment lists the origin of each item and the legal statements that may allow preferential customs duties depending on the destination.
Returns
How many days do I have to return an item?
Full-price items can be returned within 10 days of the delivery date. Please send an email to obtain approval within 10 days.
Products must be returned in an unworn and unwashed condition, with the original tags.
Are returns free?
Customers are responsible for return shipping costs. We recommend a tracked or signed-for service, as we do not accept responsibility for lost parcels.
What is the procedure to return items?
To request a return, email us at customer@bonjour-e-shop.com within 10 days of receiving the item, including your order number and the word "Return" in the subject line.
Once we have sent an email confirming your return, the goods must be sent back to the address provided within 5 business days of the email confirmation (postmark as proof).
Return parcels must always be clearly marked "Return to sender - Children's clothing" for customs purposes.
It is the shipper's responsibility to complete customs documents correctly. Incorrectly labeled returns may result in incorrect duties or VAT upon re-import. If Bonjour is wrongly charged to receive returned goods, that amount will be deducted from the value of the client return.
What are the refund conditions?
Please note that we only accept returns for purchases made on our own website - www.bonjour-e-shop.com.
We do not accept returns when the original order was sent to a freight forwarder's address rather than a personal residential address.
If the products are returned in a resaleable condition, we will offer a full refund for the products (minus the original shipping fees).
Return instructions:
Money will be refunded to the original payment method within 2 business days of receiving the return. (Please note that the refund may take an additional 3 to 4 business days to be credited to your account, in line with normal banking times).
Defective items:
We make sure you do not receive defective items, but in the unlikely event that this happens, please email us with a description of the problem and clear photos.
We will do our best to resolve the issue quickly.
You will receive an exchange if possible, or a full refund to your original payment method, and you will also be reimbursed for shipping costs.
Please note that due to the handcrafted nature of our pieces, variations appear from one item to another and no item is exactly identical. These differences are not defects.
Please see our Craftsmanship section for more details.
Sizing
Our models run true to size. You can consult the measurement charts available on the product pages.
Care instructions
We strongly recommend following the washing instructions on the care label of all garments.
Due to the delicate nature of embroidery, it will be best preserved if carefully hand-washed and line-dried. As hand washing is not always possible, you may occasionally machine-wash garments at a low temperature, but this will increase wear.
Always separate strong colors.
Handmade production
Due to the handcrafted nature of Bonjour clothing, no two items are identical.
Whether it's our precious hand finishes or machine embroidery guided by hand, variations will occur between pieces.
Natural fabrics have irregularities, patterned fabrics align differently from one piece to another, and embroidered patterns may vary slightly in Size and position.
All of this is part of the beauty of garments made slowly and sustainably from natural materials.
Environment
Fabrics:
The vast majority of our fabrics are cotton. Increasingly, they are certified organic cotton. This is mentioned in the product description where applicable. All fabrics are lab-tested and comply with current REACH standards: the European Union regulation adopted to better protect human health and the environment from the risks posed by chemicals. We are at your disposal for further information: customer@bonjour-e-shop.com
Supplier and service providers:
Our garments are assembled in Sedex-certified factories Sedex in India and complying with European regulations in Portugal. All first-tier suppliers commit to our specifications, which also reflect our values ofeco-responsibility.
What is CarbonClick?
Bonjour has partnered with CarbonClick, a New Zealand company that enables individuals and businesses to easily contribute to the fight against climate change.
CarbonClick looks like a green button at checkout. When you click it, a small contribution is added to your shopping cart to buy carbon offsets. These offsets reduce the environmental impact of the carbon emissions associated with the purchase. CarbonClick's offsets fund forest restoration, tree planting, and renewable energy projects worldwide. We’re proud to play our part in the fight against climate change.
More information at https://www.carbonclick.com/
In parallel, Bonjour seeks the least environmentally impactful transport options and also offsets the carbon emissions of its import shipments through c02logic and export by the carrier DHL (GoGreen).
Distinctive action:
Regarding packaging, Bonjour is committed to reducing its footprint by using invisible bags. More information on the website of Distinctive action.
Triodos
We also primarily use the services of Triodos, the first sustainable bank. In this way, we indirectly support businesses and organizations that have a positive impact on the economy of tomorrow.
Wholesale
If you are interested in becoming a retailer, please click the "Become a retailer" link in the "footer" menu at the bottom of the site or send us a message via the contact form and we will reply as soon as possible.