order
What is the price of each item?
Prices are indicated in € with and without taxes (Value Added Tax). For sales within the EU, VAT is based on 23% (Portuguese rate) but will be adjusted at the time of payment according to the delivery country. For sales outside the EU, the prices applied are excluding taxes; taxes and duties may apply in the destination country.
I would like to pay with a gift voucher or a gift card. I want to use a discount code:
To pay for your order (in part or in full) with a voucher or a gift card, simply enter the code in the "Discount Code" or "Gift Card" field of your shopping cart
Puis-je annuler ma order ?
An order placed cannot be canceled or modified. We ask you to pay close attention when placing the order as it is a firm commitment to purchase and cannot be changed.
Right of withdrawal:
Nous nous réservons le droit d'annuler toute order sans préavis, si nous pensons que les marchandises ne sont pas achetées pour un usage personnel.
Is it possible to group my orders?
It is not possible to combine orders due to our logistical operating mode.
Contact us via the contact form specifying your order number.
We will do our best to accommodate your request but cannot guarantee it.
Can I order by email or phone?
We do not take orders by email or phone.
Is it possible to reserve an item?
It is not possible to reserve an item.
Will my favorite item be back in stock?
We operate with low stock for each item and generally have little restocking due to the nature of our production - slow with long delivery times, sustainable, and handmade. However, we are occasionally able to restock certain pieces in small quantities if we have enough fabric left.
If you want to be alerted when an item is listed, simply go to the product page and add it to your wish list. You will receive an email notification as soon as the item is available again.
Don't forget to check our list of retailers - they may have in stock items that we are out of stock on!
Payments
We accept all major credit cards (Mastercard, Visa, AMEX) as well as Shop Pay, Apple Pay, Google Pay... Except Paypal.
Toutes vos données de order et de paiement sont transmises sous forme cryptée par le protocole SSL, depuis votre ordinateur vers le terminal de paiement électronique de notre partenaire bancaire. Un cadenas fermé, symbole de sécurité, apparaît en bas de la page. Vous pouvez donc payer en ligne en toute sérénité ; aucune donnée n'est stockée.
You can also send us a bank transfer to the account number that was sent to you in the confirmation email. This last payment solution will delay shipping a bit.
Shipping
Do you ship worldwide?
We ship worldwide (with a few exceptions) and exclusively offer premium services from DHL and Fedex, depending on the destination and type of shipment.
Nous subventionnons une partie du coût de ce service de messagerie express, mais concédons que le coût soit toujours plus élevé que les tarifs postaux EMS classiques. Ce service de messagerie donne cependant l'assurance supplémentaire d'une livraison rapide grâce à son utilisation d'un système de suivi bien développé. Le service fournit des informations précises et fréquentes sur l'emplacement des marchandises des clients tout au long du cycle de livraison, ce que les services de livraison postale standard n'offrent pas.
You can choose the delivery method available in your country when placing your order. Bonjour reserves the right to change the carrier chosen by the client (DHL or Fedex) as long as the service offered is identical.
We are convinced that the "Express" shipping option will provide peace of mind to everyone.
Can I change the delivery address?
Once your order is confirmed, we have very little time to change your address. If you notice an error in your address, you can send us a message with "Urgent" in the subject line to client@bonjour-e-shop.com as soon as possible, including your order number. We will do our best to process your request but cannot guarantee it. An additional fee may apply if the new address provided is in another country.
If you change your delivery address in your personal space after placing an order, the new address will only be considered from the next order.
Unfortunately, it is impossible to modify the delivery address of an order that has been shipped. We advise you to check the address before confirming your order, and to regularly check that your address registered in your account is up to date.
Please contact your local DHL / Fedex office with your tracking number to see if it is still possible to change the delivery address. If the address is incorrect or incomplete, your package will be returned to the sender.
Delivery times
Shipping delays by carriers are unfortunately beyond our control. In case of delay, please check the status of your order using the tracking number sent to you in the shipping confirmation email. However, if the shipping status has not been updated for a week, please inform us via the contact form or directly by email client@bonjour-e-shop.com and we will file a claim with the carrier.
Tracking of the order
Vous pouvez suivre votre order en utilisant le numéro de suivi fourni dans votre e-mail de confirmation d'expédition.
Taxes and import duties
When do I have to pay customs duties?
For shipments outside the European Union, it may happen that your order is temporarily held by customs for clearance.
Cela peut entraîner des frais de douane, qui vous seront communiqués soit par la douane directement, soit à la réception de votre colis. Les frais de douane sont à la charge de l'acheteur. Bonjour ne peut être tenu responsable de ces frais.
For South Korea, you can enter your personal customs number on the payment validation screen.
We do not provide a certificate of origin, but the commercial invoice attached to the shipment includes the origins of each item and the legal mentions that allow for preferential customs duties depending on the destination.
Returns
How many days do I have to return an item?
Items sold at full price can be returned within 10 days of the delivery date. Please email to obtain approval within 10 days.
Products must be returned in an unused and unwashed condition, with the original tags.
Are returns free?
Customers are responsible for return shipping costs. We recommend a tracking or signature service, as we do not accept responsibility for lost packages.
What is the procedure for returning items?
To request the return of an item, send us an email at client@bonjour-e-shop.com within 10 days of receiving the item, including your order number and the word "Return" in the subject.
Once we have sent an email confirming your return, the goods must be sent back to the address indicated within 5 business days following the email confirmation (the postmark will be considered proof).
Return packages must always clearly state "Return to Sender - Children's Clothing" for customs purposes.
It is the responsibility of the sender to correctly complete the customs documents. Incorrectly labeled returns may result in incorrect duties or VAT upon re-importation. In the event that Bonjour is incorrectly charged for receiving returned goods, this amount will be deducted from the value of the client's return.
What are the refund conditions?
Please note that we only accept returns for purchases made on our own website - www.bonjour-e-shop.com.
We do not accept returns when the original order was sent to the address of a transport company rather than a personal residential address.
If the products are returned in a condition allowing for resale, we will offer you a full refund of the products (minus the initial shipping costs).
Return instructions:
The money will be refunded to the original payment method within 2 business days following the receipt of the return. (Please note that the refund may take an additional 3 to 4 business days to be credited to your account, in accordance with standard banking timelines).
Defective items:
We ensure that you do not receive a defective item, but in the unlikely event that this occurs, please send us an email with a description of the problem and clear photos.
We will do our best to resolve the issue quickly.
You will receive an exchange if possible, or a full refund to your original payment method, and you will also be reimbursed for shipping costs.
Please note that due to the handcrafted nature of our pieces, differences occur from one item to another and no item is exactly identical. These differences are not defects.
Please check our Craft section for more details.
Sizing
Our models fit true to size. You can consult the size charts available in the product sheets.
Laundry care
We strongly recommend that you follow the washing instructions indicated on the care label of all garments.Due to the complex nature of embroidery, it will be better preserved if it is carefully hand washed and dried on a line. Since hand washing is not always possible, you can occasionally machine wash the garments at a low temperature, but this will increase the wear of the garment.
Always separate strong colors.
Handcrafted
raison de la nature artisanale des vêtements Bonjour, il n'existe pas deux articles identiques.
Whether it is our precious handmade finishes or machine-guided embroidery, differences will appear between the pieces.
Les tissus naturels présentent des irrégularités, les tissus à motifs s'alignent différemment d'une pièce à l'autre, et les motifs brodés peuvent varier légèrement en Size et en position.
All of this is part of the beauty of clothing made slowly and sustainably from natural materials.
Environment
Fabrics:
The vast majority of our fabrics are made of cotton. More and more are certified organic cotton. This is mentioned in the product description where applicable. All fabrics are laboratory tested and comply with current REACH standards: the European Union regulation adopted to better protect human health and the environment from risks related to chemical substances. We are at your disposal for more information: client@bonjour-e-shop.com
Supplier and service providers:
Our clothing is assembled in certified factories Sedex in India and complying with European regulations in Portugal. All tier one suppliers are committed to adhering to our specifications which also reflect our values ofeco-responsibility.
What is carbon click?
Bonjour has partnered with CarbonClick, a New Zealand company that enables individuals and businesses to easily contribute to the fight against climate change.
CarbonClick looks like a green button at checkout. When you click on it, a small contribution is added to your shopping cart to purchase carbon offsets. These offsets reduce the environmental impact of carbon emissions related to the purchase. CarbonClick offsets fund forest restoration, tree planting, and renewable energy projects worldwide. We are proud to participate in the fight against climate change.
More information about https://www.carbonclick.com/
parallèle, Bonjour recherche les schémas de transport les moins impactants pour l'environnement et compense aussi les émissions de carbone de ses envois d'importation par le biais de c02logic and export by the carrier DHL (GoGreen).
Distinctive action :
ce qui concerne l’emballage, Bonjour s'implique dans la réduction de son empreinte en utilisant des sacs invisibles. Plus d’information sur le site de Distinctive action.
Triodos
We mainly use the services of Triodos, the first sustainable bank. Thus, we indirectly support companies and organizations that have a positive impact on the economy of tomorrow.