Order
What is the price of each item?
The prices are indicated with and without taxes (Value Added Tax). For sales in the EU, VAT is based on 23% (Portuguese rate) but will be adjusted at checkout depending on the country of delivery. For sales outside the EU, the prices applied are exclusive of tax; taxes and duties may apply in the destination country..
I would like to pay with a voucher or gift card. I want to use a discount code:
To pay for your Order (in part or in full) with a voucher or a gift card, simply insert the code in the Discount code or Gift card field of your shopping cartnier
Can I cancel my Order?
An Order placed cannot be canceled or modified. We ask that you pay close attention when placing the Order as this is a firm commitment to purchase and cannot be changed.
Right to retract:
We reserve the right to cancel any Order without notice, if we believe the goods are not being purchased for personal use.
Is it possible to group my orders?
It is not possible to combine orders due to our logistics procedure.
Contact us via the contact form, specifying your Order number.
We will do our best to accommodate your request but cannot guarantee it.
Can I order by email or phone?
We do not place orders by e-mail or telephone.
Is it possible to reserve an item?
It is not possible to reserve an item.
Will my favorite item be back in stock?
We operate with a low stock of each item and generally have little restock due to the nature of our production - slow with long lead times, durable and handcrafted. However, we are occasionally able to restock certain pieces in small quantities if we have enough fabric remaining.
If you want to be alerted when an item goes live, just go to the product page, add it to your wishlist. You will receive an email notification when the item becomes available again.
Don't forget to check our list of resellers - they may have items in stock that we are out of stock!
Payments
We accept all major credit cards (Mastercard, Visa, AMEX) as well as Shop Pay, Apple pay, Google pay Except Paypal..
All your Order and payment data are transmitted in encrypted form by the SSL protocol, from your computer to the electronic payment terminal of our banking partner. A closed padlock, a security symbol, appears at the bottom of the page. You can therefore pay online with complete peace of mind; no data is stored.
You can also send us a bank transfer to the account number sent to you in the confirmation email. This last payment solution will delay the shipment a little.
Dispatch
Ship worldwide?
We ship worldwide. Classical international postal services (EMS) still undergoing significant disruptions due to the Covid 19 pandemic, we offer the premium services of DHL and Fedex, depending on the destination and type of shipment.
We subsidize part of the cost of this express courier, but appreciate that the cost is always higher than regular EMS postage rates.
However, this courier service offers the added assurance of rapid delivery thanks to its use of a well-developed tracking system. The service provides accurate and frequent information about the location of customers' goods throughout the delivery cycle that standard postal delivery services do not provide.You can choose the delivery method available in your country when placing your Order.
We are confident that the Express shipping option will provide peace of mind for everyone.s.
Can I change the delivery address?
Once your Order has been validated, we have very little time to change your address. If you have noticed an error in your address, you can send us a message with "Urgent" in the subject line to client@bonjour-e-shop.com as soon as possible indicating your Order number. We will do our best to process your request but cannot guarantee it. A supplement may be applied if the new address communicated is in another country.
If you change your delivery address in your personal space after placing an Order, the new address will only be taken into account from the next Order.
Unfortunately, it is not possible to change the delivery address of an Order that has been dispatched. We advise you to check the address before validating your Order, and to check regularly that your address registered in your account is up to date.
Please contact your local DHL/Fedex office with your tracking number to see if it is still possible to change the delivery address. If the address is incorrect or incomplete, your package will be returned to sender.
Delivery delay
Carrier shipping delays are unfortunately beyond our control. In the event of a delay, please check the status of your Order using the tracking number sent to you in the shipping confirmation email. However, if the status of the shipment has not been updated for a week, please inform us via the contact form or directly by e-mail client@bonjour-e-shop.com and we will file a complaint. with the carrier.
Order Tracking
You can track your Order using the tracking number provided in your shipping confirmation email.
Import taxes and duties
When do I have to pay customs duties?
For shipments outside the European Union, it may happen that your Order is temporarily held by customs to be cleared.
This may result in customs charges, which will be communicated to you either by customs directly or upon receipt of your package. Customs fees are the responsibility of the buyer. Bonjour cannot be held responsible for these costs.
For South Korea, you can enter your personal customs number in the payment validation screen.
We do not provide a certificate of origin but the commercial invoice attached to the shipment includes the origins of each item and the legal notices that allow you to benefit from preferential customs duties depending on the destination.
Returns
How many days do I have to return an item?
Items sold at full price can be returned within 10 days of the delivery date. Please email for approval within 10 days.
Products must be returned in an unused and unwashed condition, with the original tags attached.
Are returns free?
Customers are responsible for return postage. We recommend a tracked or signature service, as we do not accept responsibility for lost packages.
What is the procedure for returning items?
To request the return of an item, send us an email to client@bonjour-e-shop.com within 10 days of receipt of the item, indicating your Order number and the mention "Return" in the 'object.
Once we have sent an email confirming your return, the goods must be returned to the address given within 5 working days of the email confirmation (postmarked).
Return packages must always be clearly marked "Return to Sender - Children's Clothing" for customs purposes.
It is the sender's responsibility to correctly complete the customs documents. Incorrectly labeled returns may result in incorrect duty or VAT when re-importing. In the event that Bonjour is incorrectly charged to receive returned goods, this value will be deducted from the value of the client's return.
What are the refund conditions?
Please note that we only accept returns for purchases made on our own website - www. bonjour-e-shop.com.
We do not accept returns where the original Order was shipped to a shipping company's address rather than a personal residential address.
If the products are returned in a condition suitable for resale, we will offer you a full refund of the products (minus the initial shipping costs).
Return Instructions:
Money will be refunded to the original form of payment, within 2 business days of receipt of the return. (Please note that the refund may take an additional 3-4 working days to be credited to your account, in accordance with normal bank deadlines).
Defective Items:
We ensure that you do not receive a faulty item, but in the unlikely event that this occurs please email us with a description of the problem and clear photos.
We will do our best to resolve the issue quickly.
You will receive an exchange if possible, or a full refund to your original form of payment, and will also be reimbursed for shipping costs.
Please note that due to the handcrafted nature of our pieces, differences will occur from piece to piece and no item is exactly the same. These differences are not defects.
Please see our craft section for more details.
Sizing
Our models size normally. You can consult the measurement tables available in the product sheets.
Linen care
We strongly recommend that you follow the washing instructions on the care label of all garments.Due to the intricate nature of the embroidery, it will last best if carefully hand washed and line dried. As hand washing is not always possible, you can occasionally put the clothes in the washing machine at a low temperature, but this will increase the wear and tear of the garment.
Always separate strong colors.
Homemade
Due to the handcrafted nature of Bonjour clothing, no two items are the same.
Whether it's our precious hand-finishing or hand-guided machine embroidery, differences will appear between pieces.
Natural fabrics have irregularities, patterned fabrics line up differently from piece to piece, and embroidered designs may vary slightly in Size and position.
It's all part of the beauty of clothing made slowly and sustainably from natural materials.
Environment
Fabrics:
The vast majority of our fabrics are cotton. More and more in certified organic cotton. This is mentioned in the product description where applicable. The fabrics are all laboratory tested and meet current REACH standards: the European Union regulation adopted to better protect human health and the environment against the risks associated with chemical substances. We are at your disposal for more information: client@bonjour-e-shop.com
Supplier and service providers:
Our garments are assembled in certified factoriesSedex in India and meeting European regulations in Portugal. All first-tier suppliers undertake to comply with our specifications, which also include our values ofeco-responsibility.
What is carbon click?
Bonjour has partnered with CarbonClick, a New Zealand company that makes it easy for individuals and businesses to contribute to the fight against climate change.
CarbonClick looks like a green button at checkout. When you click on it, a small contribution is added to your shopping cart to buy carbon offsets. These offsets reduce the environmental impact of carbon emissions related to the purchase. CarbonClick offsets fund forest restoration, tree planting and renewable energy projects around the world. We are proud to participate in the fight against climate change.
More information onhttps://www.carbonclick.com/
At the same time, Bonjour seeks transport schemes with the least impact on the environment and also offsets the carbon emissions of its import shipments throughc02logic and export by the courier DHL (GoGreen).
Distinctive action:
When it comes to packaging, Bonjour is committed to reducing its footprint by using invisible bags. More information on the website ofdistinctive action.
Triodos
We also mainly use the services ofTriodos, the first sustainable bank. Thus, we indirectly support companies and organizations that have a positive impact on the economy of tomorrow.