Order

What is the price of each item?

The prices are indicated in with and without taxes (Value Added Tax). For sales within the EU, VAT is based on 23% (Portuguese rate) but will be adjusted at the time of payment depending on the country of delivery. For sales outside the EU, the prices applied are exclusive of tax; taxes and duties may apply in the country of destination..

 

I would like to pay with a voucher or a gift card. I want to use a discount code:

To pay for your Order (in part or in full) with a voucher or a gift card, simply insert the code in the Discount code or Gift card field of your shopping cartnier

Can I cancel my Order?

An Order placed cannot be canceled or modified. We ask that you pay close attention when placing the Order as the order is a firm commitment to buy and cannot be changed.

Right to retract:

We reserve the right to cancel any Order without notice, if we believe that the goods are not purchased for personal use.

Is it possible to group my orders?

It is not possible to consolidate orders due to our logistical modus operandi.
Contact us via the contact form specifying your Order number.
We will do our best to accommodate your request but cannot guarantee it.

Can I order by email or phone?

We do not place orders by email or phone.

Is it possible to reserve an item?

It is not possible to reserve an item.

Will my favorite item be back in stock??

We operate with low stock for each item and generally have little restocking due to the nature of our production - slow with long lead times, durable, and handcrafted. However, we are occasionally able to restock some parts in small quantities if we have enough remaining fabric.

If you want to be alerted when an item goes live, just go to the product page, add it to your wishlist. You will receive an email notification as soon as the item becomes available again.

Be sure to check out our list of resellers - they may have items in stock that we are out of stock!

 

Payments

We accept all major credit cards (Mastercard, Visa, AMEX) as well as Shop Pay, Apple pay, Google pay Except Paypal..

All your Order and payment data are transmitted in encrypted form by SSL protocol, from your computer to the electronic payment terminal of our banking partner. A closed padlock, symbol of security, appears at the bottom of the page. You can therefore pay online with complete peace of mind; no data is stored.

You can also send us a bank transfer to the account number sent to you in the confirmation email. This last payment solution will delay shipping a bit.

Shipping

Do you ship worldwide?

We ship to worldwide. With classic international postal services (EMS) still experiencing significant disruption due to the Covid 19 pandemic, we offer premium DHL and Fedex services, depending on the destination and the type of shipment.

We are subsidizing part of the cost of this express courier service, but appreciate that the cost is always higher than regular EMS postage rates. This courier service, however, gives the additional assurance of prompt delivery through its use of a Bien -developed tracking system. The service provides accurate and frequent information about the location of customers' goods throughout the delivery cycle, something standard postal delivery services do not.

You can choose the delivery method available in your country when Order.

We are confident that the Express shipping option will provide peace of mind for everyone.s.

Can I change the delivery address?

Once your Order has been confirmed, we have very little time to change your address. If you noticed an error in your address, you can message us with "Urgent" in the subject line at client@ bonjour-e-shop.com as soon as possible stating your Order number. We will do our best to process your request but cannot guarantee it. A supplement may be applied if the new address communicated is in another country.

If you change your delivery address in your personal space after placing an Order, the new address will only be taken into account from the next Order.

Unfortunately, it is not possible to change the delivery address for an Order that has been shipped. We advise you to verify the address before validating your Order, and to regularly check that your address registered in your account is up to date.

Please contact your local DHL / Fedex office with your tracking number to see if it is still possible to change the shipping address. If the address is incorrect or incomplete, your package will be returned to the sender.

Delivery delay

Shipping delays by carriers are unfortunately beyond our control. If there is a delay, please check the status of your Order using the tracking number sent to you in the shipping confirmation email. However, if the shipment status has not been updated for a week, please let us know through the contact form or directly by email client@ bonjour-e-shop.com and we will make a complaint. from the carrier.

Order tracking

You can track your Order using the tracking number provided in your shipping confirmation email.

Import taxes and duties

When do I have to pay customs duty?

For shipments outside the European Union, it may happen that your Order is temporarily held by customs for customs clearance.

This may result in customs charges, which will be communicated to you either by customs directly or upon receipt of your package. Customs charges are the buyer's responsibility. Bonjour cannot be held responsible for these charges.

We do not provide a certificate of origin but the commercial invoice attached to the shipment includes the origins of each item and the legal notices which allow you to benefit from preferential customs duties depending on the destination.

Returns

How many days do I have to return an item??

Items sold at full price may be returned within 10 days of the delivery date. Please email to get approval within 10 days.

Products must be returned in unused, unwashed condition, with original tags.

 

Are returns free?

Customers are responsible for the return shipping cost. We recommend tracking or signing service, as we do not accept responsibility for lost packages.

 

What is the procedure for returning items?

To request the return of an item, send us an email to client@ bonjour-e-shop.com within 10 days of receiving the item, indicating your Order number and the words "Return" in the box. 'object.

Once we have sent an email confirming your return, the goods must be returned to the address indicated within 5 working days of the confirmation by email (the postmark being taken as proof).

Return packages should always be clearly marked "Return to Sender - Children's Clothing" for customs purposes.

It is the shipper's responsibility to complete the customs documents correctly. Incorrectly labeled returns may result in incorrect duty or VAT upon reimportation. In the event that Bonjour is incorrectly charged to receive returned merchandise, this value will be deducted from the client's return value.

 

What are the reimbursement conditions?

Please note that we only accept returns for purchases made on our own website - www. bonjour-e-shop.com.

We do not accept returns where the original Order was sent to a shipping company address rather than a personal residential address.

If the products are returned in a condition suitable for resale, we will offer you a full refund of the products (less the initial shipping costs).

 

Return Instructions:

Money will be refunded to the original payment method, within 2 business days of receiving the return. (Please note that the refund may take an additional 3 to 4 working days to be credited to your account, according to usual banking deadlines).

 

Defective Items:

We make sure that you do not receive a defective item, but in the unlikely event that it does, please email us with description of the problem and clear photos.

We will do our best to resolve the problem quickly.

You will receive an exchange if possible, or a full refund on your original payment method, and will also be refunded the shipping costs.

Please note that due to the handcrafted nature of our pieces, differences appear from piece to piece and no item is exactly the same. These differences are not flaws.

Please see our Crafts section for more details.

 

Sizing

Our models fit normally. You can consult the measurement tables available to you in the product sheets.

 

Laundry care

We strongly recommend that you follow the washing instructions on the care label of all garments.

Due to the intricate nature of embroidery, it will be best preserved if it is carefully hand washed and cord dried. As hand washing is not always possible, you can machine wash clothes at low temperature from time to time, but this will increase the wear and tear of the garment.

Always separate strong colors.

 

Homemade

Due to the handcrafted nature of Bonjour clothing, no two items are the same.

Whether it is our precious hand finishes or the hand guided machine embroidery, differences will appear between the pieces.

Natural fabrics have irregularities, patterned fabrics line up differently from piece to piece, and embroidered patterns may vary slightly in size and position.

It's all part of the beauty of clothes made slowly and sustainably from natural materials.

 

Environment

Fabrics:

The vast majority of our fabrics are cotton. More and more in certified organic cotton. This is mentioned in the product description where applicable. The fabrics are all tested in the laboratory and meet the standards in force REACH: the European Union regulation adopted to better protect human health and the environment against the risks associated with chemical substances. We are at your disposal for more information: client@ bonjour-e-shop.com

Supplier and service providers:

Our clothes are assembled in certified factoriesSedex in India and meeting European regulations in Portugal. All first-rate suppliers are committed to respecting our specifications which also reflect our values ofeco-responsibility.

 

What is carbon click?

Bonjour has partnered with CarbonClick, a New Zealand company that makes it easy for individuals and businesses to contribute to the fight against climate change.

CarbonClick looks like a green button at checkout. When you click on it, a small contribution is added to your shopping cart to buy carbon offsets. These offsets reduce the environmental impact of carbon emissions linked to the purchase. CarbonClick's offsets fund forest restoration, tree planting and renewable energy projects around the world. We are proud to participate in the fight against climate change.

More information onhttps://www.carbonclick.com/

At the same time, Bonjour is looking for the least impactful transport schemes for the environment and also offsets the carbon emissions of its import shipments throughc02logic and export by the carrier DHL (GoGreen).

Distinctive action:

When it comes to packaging, Bonjour is involved in reducing its footprint by using invisible bags. More information on the websiteDistinctive action.

Triodos

We also mainly use the services ofTriodos, the first sustainable bank. Thus, we indirectly support companies and organizations that have a positive impact on the economy of tomorrow.

 

Wholesale

If you are interested in becoming a reseller, please send us a message through the contact form or directly by email client@ bonjour-e-shop.com and we will get back to you as soon as possible.